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Shipping

We currently use UPS and USPS for shipping orders within the United States. All orders ship within 3-5 business days. Below is a breakdown of how the product is sent:

• Original Artwork, Prints, Tea Towels: UPS ground with tracking

If your package gets lost in transit we will do everything we possibly can to assist you. We cannot be held responsible for packages once proof of delivery is generated.

If your package requires a signature, we are not responsible for any charges incurred for refused packages, and/or packages requiring signatures that were not picked up from access points in a timely manner. In the case a package is refused and/or returned to us, the fees to re-ship the original package will be invoiced to the customer.

 

Returns

All paintings, prints, fabric by the yard, wallpaper, gift cards, and sale items are final sale.

All goods must be checked upon receipt. Please contact us within 7 days of receipt if you have any questions about the products you have received as we place the highest importance on supplying all orders correctly.

If you are not completely satisfied with your home and gift purchase, you may return your item for a refund within 7 business days, or exchange for store credit within 14 days of purchase. All merchandise should be returned in it's original condition. Shipping and handling fees are non-refundable and the customer must pay shipping fees associated with returning or exchanging an item. We strongly advise to use a trackable mail service for your return, as we are not responsible for lost packages. Refunds/replacements cannot be arranged until we have received and inspected the returned order. Once your return is processed, we will promptly issue a credit to your credit card or send the exchanged items. Please contact whalendesignco@gmail.com for our return address or if you have any questions regarding a refund or exchange.